Gilmour Tools (Holdings) Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal data you provide when using our website, services, or placing orders. This policy explains how we collect, use, store, and share your information, as well as our use of cookies.

 

1. Data We Collect

a) Personal information you provide

• Name, company, job title

• Contact details: email, phone number, address

• Billing and delivery information

b) Automatically collected information

• IP address, browser type, operating system

• Pages visited, time spent on the website, and navigation patterns

• Cookies and similar technologies

c) Third-party sources

• Credit reference agencies, publicly available business directories, or other third parties used to assess creditworthiness

 

2. How We Use Your Data

We use your data to:

a) Process orders and manage deliveries
b) Communicate with you about your orders, enquiries, or account
c) Maintain and improve our website, services, and content
d) Carry out credit checks and prevent fraud
e) Comply with legal obligations

 

3. Legal Basis for Processing

We process personal data on the following grounds:

a) Performance of a contract (e.g., fulfilling orders)
b) Legitimate interests (e.g., credit checks, fraud prevention, improving services)
c) Legal compliance (e.g., financial record-keeping obligations)

 

4. Sharing Your Data

We do not sell your personal data. We may share your data with:

a) Service providers (delivery companies, IT providers, payment processors)
b) Credit reference and fraud prevention agencies
c) Law enforcement or regulators where required by law

 

5. Data Retention

We will retain personal data only as long as necessary to:

a) Fulfil orders and contractual obligations
b) Comply with legal, tax, and accounting requirements
c) Resolve disputes or enforce agreements

 

6. Your Rights

You have the right to:

a) Access the personal data we hold about you
b) Request correction of inaccurate or incomplete data
c) Request deletion of your data where applicable
d) Object to or restrict processing
e) Request data portability
f) Withdraw consent where processing is based on consent

To exercise these rights, contact: sales@renovosolutions.co.uk

 

7. Cookies

a) Our website uses cookies to improve functionality, analyze usage, and enhance user experience.

b) Types of cookies:

• Necessary cookies: Required for website operation

• Performance cookies: Track site usage to improve performance

• Functional cookies: Remember user preferences

• Marketing/analytics cookies: Monitor campaigns and website traffic

c) You can control or disable cookies through your browser settings. Please note that disabling some cookies may affect website functionality.

 

8. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

 

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website, and the date at the top will be updated accordingly.